Note: you should always inspect cargo on arrival.
- If your cargo arrives in a container, the external surfaces including the roof should be immediately inspected for damage. Door seals and rust spots should be inspected for water leaks. If damage is apparent, note the extent and type of damage on the delivery documentation. Similarly, in the case of livestock, livestock should be inspected on arrival and if any death or injury is apparent, the extent and type of damage should be noted on the delivery documentation.
- As soon as you are aware of a potential loss / claim, you must, within three days, lodge a claim against the carrier in writing. The attached word file can if appropriate be copied onto your letterhead, details should be completed and forwarded immediately. If you are unable to fully quantify the extent of damage, you should still write to the carrier within three days and advise the carrier that further details will be forwarded once the claim is quantified.
- In all cases:
You should take all reasonable steps to minimise any further loss or damage (or, in the case of livestock, any further death or injury). You must act to safeguard the property insured.
You should advise your insurance broker, adviser or insurer as soon as possible of all details known to you including the time and location of the loss, and any circumstances that will assist the insurer in investigating that loss. You should gather evidence and documentation to support your claim and provide it to your insurance broker, adviser or insurer s as soon as possible.
You should not dispose of any damaged goods or livestock without first giving us the opportunity to inspect it.
- You must complete and sign the appropriate claim form.
- Please provide as many of the following documents as are applicable and that you have available. If you need to retain any documents for customs or tax purposes it is recommended that you retain the originals but forward legible copies (of both sides of all documents).
- Bill of Lading / Air Way bill
- Local carriers consignment note with terms and conditions on reverse
- Invoice for the purchase or sale ( as applicable ) of the goods
- Copy of your claim against the carrier
- Copy of carrier’s reply (if and when received)
- Copy of any non-delivery, or short receipt, credit notes (if applicable)
- Documentation relating to out turn / receipt of goods
- Quotation(s) for repairs / replacement
- Police report number
- Insurance Certificate
- Copy of temperature records
- Invoices to confirm salvage sale price
- Copy of any specific instructions given to the carrier
Depending on the size or type of loss the insurer may appoint a marine surveyor to inspect the goods and gather information. The surveyor will not take control of the claim. You should co-operate with the surveyor as this will assist in the handling of your claim.
* Insurers may request further information depending upon the circumstances or your claim